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Delivery Time
Unless otherwise stated, your orders are handed over to the carrier within 2–5 business days. Items listed as pre-orders are not included in this timeframe. During public holidays, festive periods, or peak seasons, dispatch times may be extended. Orders placed after 12:00 on Saturday are processed starting from the next business day, Monday. Deliveries are made on weekdays between 09:00 – 18:00. There are no deliveries on Sundays.
These details apply to standard shipments. For regions served only on specific days or addresses that fall outside the carrier’s delivery coverage, please visit Yurtiçi Kargo’s website for details (www.yurticikargo.com). Shipments within Türkiye via Yurtiçi Kargo are free of charge.
Order Tracking
Once your order is dispatched, you will receive an email containing your tracking number. You can check the status of your shipment via the link below:
https://www.yurticikargo.com/en/online-services/tracking
Please note that emails may be filtered into your spam/junk folder; we recommend checking these folders regularly.
What If I’m Not at the Address During Delivery?
If you are not present at the delivery address, your shipment will be marked as “not delivered” and will enter the return process. You can contact the carrier to arrange a suitable re-delivery time. If you cannot be reached, the system will record “notice left at address,” and you’ll need to collect your order from the nearest Yurtiçi Kargo branch.
If the package is returned to our warehouse, re-shipping will be billed to the recipient. We do not recommend having your package left in common areas such as building entrances or doorsteps. The company cannot be held responsible for any lost parcels left in such locations.
What to Check at Delivery
Please inspect the package upon delivery. If you notice any damage (tears, dents, wetness, etc.), do not accept the package and request the courier to issue a damage report and return it.
This report documents that the damage is not customer-caused, which expedites your exchange or return. After the report is created, a replacement will be shipped to you as soon as possible.
Claims of missing or damaged items after accepting delivery are subject to review if no report was issued. Depending on the review outcome, the claim may be approved or declined.
If an Item Is Missing
For any issues such as missing items, please contact our customer service at info@bassepi.com, including your order number.
Please note: Bags are not included with online orders.
Deliveries Outside Türkiye
Unless otherwise specified, orders destined outside Türkiye are shipped via UPS. You can check estimated delivery times here:
Once your tracking number is provided, you can follow your shipment via:
https://www.ups.com/track?loc=en_TR&requester=ST/
Important Information
When placing an order, you are responsible for being aware of the customs regulations of the destination country. Bassepi cannot prevent customs procedures or pre-calculate customs duties. All such charges are the responsibility of the recipient.
Delivery times depend on both the selected carrier and the local delivery processes in the destination country. Therefore, actual delivery may be shorter or longer than estimated. In such cases, Bassepi cannot be held liable.
Will I Have To Pay Any Taxes Or Duties?
Orders are dispatched from our main warehouse from Izmir/Turkiye. Import duties, taxes, and related fees for international purchases vary by destination. We do not control these charges and cannot estimate their amounts. Product prices and shipping fees do not include any such customs costs. Bassepi does not pay customs duties, taxes, or governmental fees that may be assessed on delivery; you are responsible for these payments. For details, please check with your local customs office. If your parcel is shipped and not collected from customs, the order will be canceled without a refund.
