The Consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without incurring any penalty.

The withdrawal period starts on the day the contract is concluded for service agreements; for goods, it starts on the day the goods are received by the consumer or by a third party designated by the consumer. However, the consumer may also exercise the right of withdrawal at any time between the conclusion of the contract and the delivery of the goods.

For the determination of the withdrawal period:

In the case of goods delivered separately but part of a single order, the period starts from the day the last item is received by the consumer or the designated third party.

In the case of goods consisting of multiple parts, the period starts from the day the final part is received by the consumer or the designated third party.

In the case of goods delivered regularly over a defined period, the period starts from the day the first item is received by the consumer or the designated third party.

You can exercise your right of withdrawal by contacting us through the contact page at www.bassepi.com before the withdrawal period expires. The designated carrier for returns must be the one appointed by Bassepi; otherwise, shipping costs will be the responsibility of the buyer. Detailed information about returns is provided under the return and refund section in your personal account at www.bassepi.com.

The consumer may not exercise the right of withdrawal in the following cases:

Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are beyond the control of the SELLER or provider.

Contracts for goods that are prepared in line with the consumer’s requests or personal needs.

Contracts for the delivery of perishable goods or goods that may expire.

Contracts for goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery and which are not suitable for return due to health and hygiene reasons.

Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

Contracts for books, digital content, or computer consumables delivered in physical form if their packaging has been opened after delivery.

Contracts for the delivery of periodicals such as newspapers and magazines, except for subscription agreements.

Contracts related to accommodation, transport of goods, car rental services, catering, or leisure activities that must take place on a specific date or period.

Contracts for services performed instantly in electronic environments or intangible goods delivered instantly to the consumer.

Contracts for services that have begun with the consumer’s prior approval before the withdrawal period has ended.