Returns & Exchange Policy

How long is the return period?

• For online purchases, the return period is 14 days from the date the product is delivered to you.

How long do I have to report a faulty/defective item?

• You must submit a written notification within 2 days from the delivery date. Requests made after this period will not be accepted.

Who is responsible for the product during a return shipment?

• Items shipped for return/exchange remain under the sender’s (customer’s) responsibility until they reach Bassepi.

What condition must the product be in for a return/exchange?

• The item must be returned undamaged, unused, with tags attached, and in its original packaging with all accessories, exactly as delivered.

Are returns/exchanges accepted if the tag has been removed?

• No. Items with removed tags are considered used and deemed a waiver of the right of withdrawal; returns/exchanges are not accepted.

How many times can I exchange an item?

• An exchange can be made only once. A second exchange is not possible; in that case, only a return request may be made (if eligible).

Who pays the shipping costs for returns and exchanges?

• The customer pays. You may ship with any carrier at sender’s expense. (Return/exchange shipping fees are not covered by our company.)

In which cases are returns/exchanges strictly not accepted?

• Used or no-longer-original items,
• Items without tags,
• Items with user-caused damage (tears, deformation, breakage, etc.),
• Discounted items (returns/exchanges are not accepted).

Which products are excluded from returns?

• Any item found defective by us may be returned. Washed textile products and all used items are not returnable or exchangeable (even if within the time window) due to loss of resellable condition.
• Items with damaged/altered packaging are not accepted. The product must be flawless, complete, and in its original box, with its box/packaging and any standard accessories intact. Items that cannot be delivered complete and undamaged in this condition cannot be returned or exchanged.

Can I return an item without the invoice and dispatch note?

• No. By law, orders are shipped with a dispatch note and invoice. The original documents must be provided for returns; items without an invoice cannot be returned.

How does the exchange process work and how long does it take?

• Once the item arrives, we perform an eligibility check. If eligible, the exchange is completed within 2–5 business days. If not eligible, the item is returned to your address at recipient’s expense.

How does the return process work and how long does it take?

• After the item arrives, it is inspected for return eligibility. If approved, the return is finalized within 15 business days; depending on your bank, the refund reflects to your account within 3–5 business days. If not eligible, the item is returned to your address at recipient’s expense.

What is the return/exchange shipping address?

• Aşık Veysel Mah. Yeşillik Cd. No: 447-449 İç Kapı No: 1 - Karabağlar / İZMİR

Are returns or exchanges available for orders outside Türkiye?

• No. Returns and exchanges are not accepted for orders outside Türkiye.

Which carrier can I use for a return/exchange?

• You may use any carrier, shipping at sender’s expense.

What happens if the inspection result is negative?

• If the item does not meet the conditions, it will be returned to your address at recipient’s expense.