{"id":3094,"date":"2025-09-24T16:08:24","date_gmt":"2025-09-24T13:08:24","guid":{"rendered":"https:\/\/bassepi.com\/?page_id=3094"},"modified":"2025-09-24T18:02:49","modified_gmt":"2025-09-24T15:02:49","slug":"returns-exchange-policy","status":"publish","type":"page","link":"https:\/\/bassepi.com\/en\/returns-exchange-policy\/","title":{"rendered":"Returns &amp; Exchange Policy"},"content":{"rendered":"<section class=\"bde-section-3094-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-3094-101 bde-heading\">\nReturns & Exchange Policy\n<\/h1><div class=\"bde-columns-3094-102 bde-columns\"><div class=\"bde-column-3094-103 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-accordion-3094-104 bde-accordion bde-accordion--bordered\"><div class=\"bde-accordion__content-wrapper-3094-105 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-105\" aria-controls=\"accordion-panel-105\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How long is the return period?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-105\" aria-labelledby=\"accordion-button-105\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-106 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 For online purchases, the return period is 14 days from the date the product is delivered to you.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-107 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-107\" aria-controls=\"accordion-panel-107\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How long do I have to report a faulty\/defective item?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-107\" aria-labelledby=\"accordion-button-107\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-108 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 You must submit a <strong data-start=\"319\" data-end=\"357\">written notification within 2 days<\/strong> from the delivery date. Requests made after this period will <strong data-start=\"419\" data-end=\"426\">not<\/strong> be accepted.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-109 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-109\" aria-controls=\"accordion-panel-109\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Who is responsible for the product during a return shipment?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-109\" aria-labelledby=\"accordion-button-109\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-110 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 Items shipped for return\/exchange remain under the sender\u2019s (customer\u2019s) responsibility until they reach Bassepi.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-111 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-111\" aria-controls=\"accordion-panel-111\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What condition must the product be in for a return\/exchange?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-111\" aria-labelledby=\"accordion-button-111\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-112 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 The item must be returned undamaged, unused, with tags attached, and in its original packaging with all accessories, exactly as delivered.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-113 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-113\" aria-controls=\"accordion-panel-113\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Are returns\/exchanges accepted if the tag has been removed?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-113\" aria-labelledby=\"accordion-button-113\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-114 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 No. Items with removed tags are considered used and deemed a waiver of the right of withdrawal; returns\/exchanges are not accepted.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-115 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-115\" aria-controls=\"accordion-panel-115\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How many times can I exchange an item?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-115\" aria-labelledby=\"accordion-button-115\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-116 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 An exchange can be made only once. A second exchange is not possible; in that case, only a return request may be made (if eligible).<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-117 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-117\" aria-controls=\"accordion-panel-117\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Who pays the shipping costs for returns and exchanges?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-117\" aria-labelledby=\"accordion-button-117\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-118 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 The customer pays. You may ship with any carrier at sender\u2019s expense. (Return\/exchange shipping fees are not covered by our company.)<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-119 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-119\" aria-controls=\"accordion-panel-119\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >In which cases are returns\/exchanges strictly not accepted?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-119\" aria-labelledby=\"accordion-button-119\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-120 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 Used or no-longer-original items,<\/p><p data-start=\"1538\" data-end=\"1581\">\u2022 Items without tags,<\/p><p data-start=\"1612\" data-end=\"1685\">\u2022 Items with user-caused damage (tears, deformation, breakage, etc.),<\/p><p data-start=\"1688\" data-end=\"1746\">\u2022 Discounted items (returns\/exchanges are not accepted).<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-121 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-121\" aria-controls=\"accordion-panel-121\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Which products are excluded from returns?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-121\" aria-labelledby=\"accordion-button-121\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-122 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 Any item found defective by us may be returned. Washed textile products and all used items are not returnable or exchangeable (even if within the time window) due to loss of resellable condition.<\/p><p data-start=\"2014\" data-end=\"2318\">\u2022 Items with damaged\/altered packaging are not accepted. The product must be flawless, complete, and in its original box, with its box\/packaging and any standard accessories intact. Items that cannot be delivered complete and undamaged in this condition cannot be returned or exchanged.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-123 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-123\" aria-controls=\"accordion-panel-123\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I return an item without the invoice and dispatch note?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-123\" aria-labelledby=\"accordion-button-123\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-124 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 No. By law, orders are shipped with a dispatch note and invoice. The original documents must be provided for returns; items without an invoice cannot be returned.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-125 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-125\" aria-controls=\"accordion-panel-125\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How does the exchange process work and how long does it take?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-125\" aria-labelledby=\"accordion-button-125\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-126 bde-rich-text breakdance-rich-text-styles\">\n<p>\u2022 Once the item arrives, we perform an eligibility check. If eligible, the exchange is completed within 2\u20135 business days. If not eligible, the item is returned to your address at recipient\u2019s expense.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-127 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-127\" aria-controls=\"accordion-panel-127\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How does the return process work and how long does it take?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-127\" aria-labelledby=\"accordion-button-127\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-128 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 After the item arrives, it is inspected for return eligibility. If approved, the return is finalized within 15 business days; depending on your bank, the refund reflects to your account within 3\u20135 business days. If not eligible, the item is returned to your address at recipient\u2019s expense.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-129 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-129\" aria-controls=\"accordion-panel-129\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What is the return\/exchange shipping address?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-129\" aria-labelledby=\"accordion-button-129\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-130 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 A\u015f\u0131k Veysel Mah. Ye\u015fillik Cd. No: 447-449 \u0130\u00e7 Kap\u0131 No: 1 - Karaba\u011flar \/ \u0130ZM\u0130R<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-131 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-131\" aria-controls=\"accordion-panel-131\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Are returns or exchanges available for orders outside T\u00fcrkiye?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-131\" aria-labelledby=\"accordion-button-131\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-132 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 No. Returns and exchanges are not accepted for orders outside T\u00fcrkiye.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-133 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-133\" aria-controls=\"accordion-panel-133\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Which carrier can I use for a return\/exchange?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-133\" aria-labelledby=\"accordion-button-133\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-134 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 You may use any carrier, shipping at sender\u2019s expense.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-3094-135 bde-accordion__content-wrapper\">\n<h2 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-135\" aria-controls=\"accordion-panel-135\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What happens if the inspection result is negative?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h2>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-135\" aria-labelledby=\"accordion-button-135\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-3094-136 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"accordion ng-star-inserted\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse ng-star-inserted\"><div class=\"accordion-body\"><p>\u2022 If the item does not meet the conditions, it will be returned to your address at recipient\u2019s expense.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\r\n\r\n<\/div>\n<\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Returns &#038; Exchange Policy How long is the return period? \u2022 For online purchases, the return period is 14 days from the date the product is delivered to you. How long do I have to report a faulty\/defective item? \u2022 You must submit a written notification within 2 days from the delivery date. Requests made [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-3094","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/pages\/3094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/comments?post=3094"}],"version-history":[{"count":10,"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/pages\/3094\/revisions"}],"predecessor-version":[{"id":3122,"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/pages\/3094\/revisions\/3122"}],"wp:attachment":[{"href":"https:\/\/bassepi.com\/en\/wp-json\/wp\/v2\/media?parent=3094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}